Shipping & Returns

Please see our shipping charges and returns policy below, please note these are applicable to UK addresses only, we do not deliver internationally and any orders received will be cancelled. Most orders will require a signature. We make every effort to deliver all orders within 5 to 10 days using our couriers or Royal Mail. If the order is late or failed due to incorrect details supplied by the customer we will not take responsibility but will endeavor to rectify as quickly as possible in the most cost effective way.

Orders requiring artwork or special engraving may take longer.

Free Shipping on all orders £99 and over

On orders £20 and under the standard delivery charge is £5.99

On orders over £20 the standard delivery charge is £8.99

Returns

Please contact us prior to returning any awards and we will advise you of the next step. All orders returned must be returned in the original packaging or packaged adequately ensuring that the items cannot damage each other. Once received and inspected to ensure they are in a re-saleable condition the refund will then be processed if we have been notified prior to the return. Specialised engraved items such as glass & a selection of trophies/medals cannot be returned unless the issue is caused by Dee Jay Trophies. Should there be a problem on our behalf, we will do our best to rectify the problem in the most cost effective way. Please note that we have a returns policy of 48 hours starting from the date you receive your order.