FAQ

Can I order trophies online and collect directly from your showroom ?

Yes, please contact us by email or phone to discuss further.

If I have a large order can I check if you can supply before ordering ?

Please contact us by email or phone first so we can check the stock levels prior to you ordering to avoid disappointment. If the item is out of stock we will offer you an alternative.

When will I receive my order ?

We aim to complete all orders within five to ten days. Please advise if required earlier and we will advise if we can meet your deadline.

Where can I find your range of centres ?

All centres are listed in the medal section.

Can you supply trophies and awards with our logo on the centre ?

Yes. We can produce a 1" special acrylic domed centre that we will supply and fit at a small charge for 10 or less, for 11 or more it's free. New designs can take up to two weeks. You will need to contact us before placing your order so that we can talk you through the order process and provide you with a quotation. If you proceed all artwork must be emailed directly to us at sales@deejaytrophies.co.uk and need to be in an EPS/JPEG file. It can be done in either black and white or full colour, please confirm on your email. Please contact us if you have any problems or you are unsure.

Are you open at the weekend ?

We are open most Saturday mornings but close on Sundays, we are still able to take online orders for your trophies or awards and will answer all email queries on Monday.

Do you accept any other payment type other than credit card online ?

If you order online you will be required to pay by credit card via our secure online payment system or with Paypal. Any orders received by email, fax or post then we accept cheque, bank transfer or card over the phone, all payments must be cleared before the order will be despatched.

Can you provide a quotation for trophies/awards?

Yes, please contact us with the products required & the quantities and we will forward you a quotation.

Do you offer any other discounts other than the free engraving on trophy plates and medals?

Yes we can offer discounts on large orders please contact us with your order requirements. We also offer free postage and packaging on orders over £99

What if I don't know the engraving required at the time I place my order?

No problem, if you don't have the engraving details to hand, please go through the same process but leave the 'Engraving Details' box blank and type Engraving details to follow in the 'Additional Comments' box. You can then email or fax your engraving requirements for the products ordered. Please be advised the order will not be despatched until the details have been received.